1 800 Canada Directory » Listing Details
| ID: | 4140 |
| Title: | Quality Assurance Services - http://www.totalqualityassuranceservices.ca/ |
| Description: | PhoneSmart captures missed and rollover calls for nearly 1,000 storage facilities. The strong sales culture in the call center provides the right atmosphere to rent more units for self storage owners and increase occupancy rates. The company also provides recorded audio secret shops and written evaluations to clients, as well as stats and reports of customer service and sales skill trends. These quality assurance services include Mystery Shopping, Feedback Shopping, Shock Calling, Competitor Pricing and more. Live call monitoring is also a powerful tool in monitoring quality assurance, customer service and sales performance. In addition to quality assurance and call center services, PhoneSmart provides sales training services. The methods available include Onside Seminars, Webinars, Conference Calls, Training Packets and more. Some of the more unique services are the Role Play Helpline and Telephone Teachers, which are exclusive services offered by PhoneSmart. |
| Category: | Business |
| Link Owner: | Kamyar Shah |
| Date Added: | May 01, 2009 03:42:15 PM |
| Number Hits: | 0 |
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